Shipping Options
Choose the delivery speed that works best for you.
Standard Shipping
5-7 business days
Free on orders over ₹2,000
Express Shipping
2-3 business days
₹199
Same Day Delivery
Available in select cities
₹399
Shipping Details
Everything you need to know about how we ship your order.
Processing Time
Orders are processed within 1-2 business days. During peak seasons or sales, processing may take up to 3-4 business days. You will receive a confirmation email once your order has shipped.
Packaging
Each piece is carefully wrapped in protective materials and placed in custom-designed boxes. We use eco-friendly packaging materials whenever possible to minimize environmental impact.
Tracking
Once your order ships, you will receive an email with tracking information. You can track your package directly from the link provided or by logging into your account.
International Shipping
We currently ship within India only. International shipping is coming soon. Sign up for our newsletter to be notified when we expand our shipping options.
Delivery Info
Shipping Details
Everything you need to know about how we ship your order.
Carefully Packaged
Every piece wrapped with care
Tracked Delivery
Know where your order is
Processing Time
Orders are processed within 1-2 business days. During peak seasons or sales, processing may take up to 3-4 business days. You will receive a confirmation email once your order has shipped.
Packaging
Each piece is carefully wrapped in protective materials and placed in custom-designed boxes. We use eco-friendly packaging materials whenever possible to minimize environmental impact.
Tracking
Once your order ships, you will receive an email with tracking information. You can track your package directly from the link provided or by logging into your account.
International Shipping
We currently ship within India only. International shipping is coming soon. Sign up for our newsletter to be notified when we expand our shipping options.
Returns Policy
We want you to love your purchase. If not, we make returns easy.
30-Day Returns
Not satisfied? Return unused items within 30 days of delivery for a full refund.
Quality Guarantee
Every piece is inspected before shipping. If you receive a damaged item, we'll replace it free of charge.
Easy Process
Initiate returns through your account or contact us. We'll provide a prepaid shipping label.
How to Return
Follow these simple steps to initiate a return.
Contact Us
Email us at returns@poetryandpottery.com or use the return form in your account within 30 days of delivery.
Pack Your Item
Place the item in its original packaging. If original packaging is unavailable, use secure packaging to prevent damage.
Ship It Back
Use the prepaid shipping label we provide. Drop off the package at any courier pickup point.
Receive Refund
Once we receive and inspect the item, your refund will be processed within 5-7 business days.
Easy Returns
How to Return
Follow these simple steps to initiate a return. We make the process as easy as possible.
30-Day Window
Plenty of time to decide
Full Refund
No questions asked
Contact Us
Email us at returns@poetryandpottery.com or use the return form in your account within 30 days of delivery.
Pack Your Item
Place the item in its original packaging. If original packaging is unavailable, use secure packaging to prevent damage.
Ship It Back
Use the prepaid shipping label we provide. Drop off the package at any courier pickup point.
Receive Refund
Once we receive and inspect the item, your refund will be processed within 5-7 business days.
Questions About Your Order?
Our customer support team is here to help. Reach out and we'll get back to you within 24 hours.